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Cookie Policy

Cookies Policy

Our site uses small text files, known as Cookies, to enhance your experience and work better.

A "cookie" is a small text file stored on your computer by web sites you have visited. Cookies are used to provide the visitors of web sites access to different features and functionalities. The information contained in the cookie can be used to monitor the way you are using the Internet. According to the European Union's e-privacy directive all of our visitors must have access to information which declare that this site is using cookies and describe the reason they are used. Visitors must also consent to the use of these cookies.

Links to this statement, our Privacy Policy and our Terms of Service can be found at the bottom of every page of our public (meaning: no user logged in yet) site.

NOTICE: The European Union's General Data Protection Regulation 2016/679 is in effect on May 25th 2018. Until then the Laws for Processing Personal Data Information (Protection of the Individual) from 2001 to 2012 are still in effect. 

Cookies used on our site

We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;

(b) status - we use cookies to help us to determine if you are logged into our website;

(c) personalisation - we use cookies to store information about your preferences and to personalise our website for you;

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e) analysis - we use cookies to help us to analyse the use and performance of our website and services; and

(f) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

You can find the cookies in use by our site inside your browser settings (see Managing Cookies section below) - look for neltek.com, billing.neltek.com and www.neltek.com in the cookies list for your browser.

This web site is using the following main cookies:

CookiePurposeType
Session ID similar to: d35ac32760b501326c0100c973372a18 Session ID cookie. Used by our site's software (Joomla) to identify your current session and allow logging in to our site etc. Mandatory
joomla_user_state Used by our site's software (Joomla) for purposes of logging into our site. Mandatory
fmalertcookies Used to remember whether you have consented to using cookies on our site Mandatory
templateColor  Used to remember your selected template colour Mandatory

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

Google Analytics uses: 

_ga_gid_gat   

We use WHMCS for holding your client account, records of services bought from us, quotes, invoices, customer emails, domain management (if bought through us) and support tickets.

Below is a list of cookies created during use of the WHMCS client area along with a description of which type of cookie they are, and what purpose each serves.

  • PHPSESSID - Probably the most common cookie that most PHP based websites will use. This is used to store the unique session ID for each visitor and enables variables to be remembered and passed between page loads. The cookie only contains a reference to a session stored on the web server, personal information is not stored in the user's browser. This is a session only cookie so expires as soon as the browser is closed.
  • WHMCSAffiliateID - This cookie is set when a customer is referred to you via an affiliate. It stores the ID of the affiliate that made the referral so that if an order is placed within the next 90 days following the referral, the affiliate can be credited for it. It is a persistent cookie.
  • WHMCSLinkID - This cookie is set only if you use the link tracking feature of WHMCS (Utilities > Link Tracking). It remembers the link the visitor followed to first get to your website, and is used when an order is placed to be able to associate the conversion with a link to be able to provide stats such as the conversion rate of your links. It is a persistent cookie.
  • WHMCSUID/WHMCSPW - These 2 cookies are used for the remember me functionality of the client area. They only get set should a client choose to have their details remembered so they don't have to re-login every time they visit your website. They are persistant and last for 365 days, or until logout.

How to avoid cookies

Our site gives you the option to consent to the use of cookies when you first visit our site. 

Please note that revoking consent does NOT remove third party cookies from your web browser since there is no technical means to do so (third party cookies are managed by third party sites; as such, Neltek has no control over their expiration and presence on your web server). Please remember to delete such cookies manually.

If you prefer to reject cookies by default, you can change your web browser settings to that effect. All major browsers let you either reject cookies by default or ask you if you want to accept cookies. All major browsers allow you to review and / or delete cookies which have been stored on your computer in the past. Moreover, we strongly recommend that you turn on the Do Not Track feature on your browser. For more information please refer to the documentation of your web browser.

Kindly note that rejecting the cookies marked above as Mandatory will make it impossible for you to use our site properly. It will make it technically impossible to log into our site. We would like to kindly remind you that this is not an acceptable reason for a refund since the liability for your inability to use our services lies with you, not us.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

Non-legally binding commentary a.k.a. "what to do to protect my privacy and security"

We take your security and privacy very seriously. We only use cookies for the absolutely essential functions of our site such as logging you in. We do not track you, we don't let others track you on our behalf and we don't sell, rent or otherwise give your information to anybody else (unless we are obliged by some law to do so).

Most of the wording in this document is required by the European Union to be present. In our opinion, disabling cookies altogether is an impractical solution. Sure, sites do work without cookies but they are no fun to use: they can't remember who you are, therefore simple things like logging in cannot possibly work. Even the EU recognizes that and considers sessions and login cookies as exempt from its privacy laws.

A better, practical alternative which ensures a smooth web experience and a high degree of on-line privacy can be achieved by using the Electronic Frontier Foundation's Privacy Badger extension for most major browsers. On top of that, enabled the Do Not Track feature of your browser. Moreover, use an ad blocker or use the ad blocking features of your browser to dodge advertisements and their potentially tracking behavior (or, worse, delivery of zero day exploits through malicious advertisements). Finally, use a script blocker, such as NoScript, to review the scripts used by various web sites and only accept the scripts coming from the site you are visiting (and its Content Delivery Network a.k.a. CDN where applicable).

Cookie Consent

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